Contact Our Customer Care Centre

Business hours
6 days a week

Monday to Friday
8:00am-6:00pm

Saturday: Closed

Sunday and Public Holidays:
10:30am-6:00pm
Phone inquiries
1-844-420-2227
Registered customers are invited to visit the Support Tickets Portal for helpful resources covering a range of topics, as well as to submit and track service requests for support from our Customer Care Centre.  The portal can be accessed via the link above or by navigating to the “Support” dropdown menu on the top right-hand side of the BCCS website once you’ve logged in as a registered user.
Alternatively, registered and guest customers may request support through phone or email.

For any questions related to your products or ordering from BCCannabisStores.com, please contact the Customer Care Centre at 1-844-420-2227

Your personal information is collected on this form in order to answer your inquiry, provide you information on your order and/or process your return. This information is collected pursuant to s.26(c) and (e) of the Freedom of Information and Protection of Privacy Act. If you have any questions, please contact the LDB's Privacy Officer at 604-252-7461 or write them at 3383 Gilmore Way, Burnaby, B.C., V5G 4S1.