The Province is committed to protecting your privacy. Collection, use, disclosure and retention of information must comply with provisions of the Freedom of Information and Protection of Privacy Act (“FOIPPA”) and the Information Management Act. Collected personal information will only be used by to fulfill the purpose for which it was originally collected or for a use consistent with that purpose. We do not disclose information to other public bodies, organizations or individuals except as authorized by law. We keep the information only for the length of time necessary to fulfill the purpose(s) for which it was collected.
For further information about the collection and use of your personal information, please contact Information, Privacy and Access Services at the BC Liquor Distribution Branch (“LDB”), 3383 Gilmore Way, Burnaby BC, V5G 4S1 or call 604-252-7461.
BC Cannabis Stores Website
The Province recognizes the privacy concerns of visitors to the BC Cannabis Stores website (the “Website”) and therefore advises visitors that the Internet is not a completely secure medium.
When you visit the Website, your Date of Birth (“DOB”) will be used to ensure you meet the age (19+) requirements. Your DOB is being collected pursuant to section 26(c) of FOIPPA but will not be stored in LDB systems. In addition the BC Cannabis Stores' web server automatically collects a limited amount of information to facilitate the operation and security of the Website. Some of this information (e.g., browser type) does not identify who you are, while other information, such as your Internet domain name or Internet Provider (IP) address may identify you. The extent of personal identification depends, in large part, on the "naming standards" followed by your Internet service provider.
In regards to the Contact Us page, by submitting your email address on the feedback form, you consent to the LDB collecting your personal information and responding to you using the email address you provided.
Product Purchase and Delivery
When you place an order on the Website the LDB will collect your personal information (i.e. contact details and order information) in order to process your non-medical cannabis order, to send you updates on your order via email and to evaluate our e-commerce platform. The LDB may also use your email address to contact you about orders remaining in your cart, recalls, customer surveys and future opportunities to receive promotional materials. This information is being collected pursuant to section 26(c) and 26(e) of FOIPPA. If you have any questions about the collection of your personal information please contact the LDB’s Privacy Officer at Information, Privacy and Access Services, 3383 Gilmore Way, Burnaby BC, V5G 4S1 or call 604-252-7461.
At delivery, you may be asked to present valid government photo identification to confirm that you are of legal age. If picking up from a delivery depot, you will also be asked to verify that you are someone who is authorized to pick up the package. When requested, identification is viewed, but not recorded. The name and signature of the person accepting the package will be recorded as confirmation that the delivery has been received.
Cannabis E- Newsletters and Other Communications
If you choose to subscribe to our cannabis newsletter your DOB will be used to ensure you meet applicable age (19+) requirements. Your DOB is being collected pursuant to section 26(c) of FOIPPA but will not be stored in LDB systems.
The LDB is collecting your contact information (such as your name and email address) in order for us to send you electronic communications about new product releases, valuable offers, and special promotions at BC Cannabis Stores. In addition, we may use standard Internet technology in our e-news email campaigns to verify whether you have opened our emails or clicked on the links featured in our emails. The information we obtain in this manner enables us to customize the messages we send to you and to measure the overall effectiveness of our email campaigns, programming, or other activities. Your DOB will be used to ensure you meet the age (19+) requirements. Your DOB is being collected but will not be stored in LDB systems. This information is being collected pursuant to section 26(e) of FOIPPA. If you have questions please contact the LDB’s Privacy Officer at Information, Privacy and Access Services, 3383 Gilmore Way, Burnaby BC, V5G 4S1 or call 604-252-7461.
Customer Care Centre
When you contact our Customer Care Centre with a comment, question or complaint we may record your personal information in order to respond to you and assist with your request, including details of your enquiry, your name, and your contact details (such as your mailing address, phone number or email address).
By emailing the Customer Care Centre or by submitting your email address on any of the customer care forms, you consent to the LDB collecting your personal information and responding to you using the email address you provided.
We may monitor and/or record telephone discussions when you call our Customer Care Centre, to evaluate customer service, for training purposes, and to response to your request for assistance.
Links to Other Websites
MY LDB Account Privacy Notification
The LDB is collecting your personal information to manage your user identity and access permissions for LDB applications and to receive, process, and send your orders for delivery. This information is being collected pursuant to section 26(c) of FOIPPA. If you have any questions about the collection of your personal information please contact the LDB’s Privacy Officer at Information, Privacy and Access Services, 3383 Gilmore Way, Burnaby BC, V5G 4S1 or call 604-252-7461.
BC Cannabis Stores Customers
The LDB is committed to protecting your privacy and the confidentiality of the personal information you provide during transactions using the Website.
Only Collect What's Necessary
- The personal information you provide will only be used to fulfill the purpose for which it was originally collected or for a use that is directly related to that purpose.
- The LDB only collects the personal information that is necessary for the service(s) you are seeking from the Website.
- A limited amount of your personal information is collected when you place an order online, when you contact our Customer Care Centre for assistance, when you use your debit or credit card to pay for your purchase and when you return product.
Your Personal Information is Safeguarded
- Information is kept only as long as necessary for the purposes it was collected and for any legal requirements, after which it is destroyed in a timely and secure manner.
- Access to your personal information is restricted to authorized personnel who need the information to perform their duties.
- LDB work processes ensure that personal information is not disclosed to unauthorized parties.
- Electronic data in LDB computer systems is protected against unauthorized access and the data is transmitted over secured networks.
Share Information with Others Only When Required
- LDB does not sell your personal information to any third parties.
- LDB does not disclose information to other organizations, businesses or individuals except as authorized by law and in accordance with FOIPPA.
- June 1, 2023