Shipping Information

Age restrictions

Products can only be shipped to an address within British Columbia, and on delivery recipients must have government-issued ID with proof of age (19 years or older) to receive the order.

On delivery, recipients are required to present two pieces of ID, one of which must be government-issued identification proving the required age of 19 or older. The second piece has to include an imprint of the name and signature and/or picture.

 

Cost & carrier

Shipping is a flat fee of $6.00 (CAD) + applicable taxes, regardless of order size. 

Customers will receive a shipping confirmation email with a reference number and a link to Canada Post or Pineapple Express Delivery’s website to track their order. 

 

Delivery information

Pineapple Express Delivery (PED) Customers 

Customers in select Metro Vancouver postal codes will receive orders direct to their door via PED. Any online orders placed before 11:59pm will be eligible for next-day delivery. Any orders placed over the weekend will not leave for delivery until Monday, due to PED pick-up schedules. Deliveries will occur between 2pm and 10pm, with a specific time provided via text message or on PED’s website (no app required).  

PED customers who have provided a phone number at checkout will be sent a delivery window via text message and a reminder five minutes before delivering. If customers will not be home for the PED delivery, they can live chat with PED’s customer support and rearrange the delivery window. Customers will have to show ID to confirm they are 19 years of age or older and this will be checked on delivery. Another adult who is 19 years or older may accept delivery of the order after producing valid ID. For more information on how to track and receive deliveries from PED, please see our Pineapple Express Delivery Service blog.

 

Canada Post Customers 

Any orders placed over the weekend will not leave for delivery until Monday, due to Canada Post pick-up schedules. 

Please note that any orders placed over a long weekend will not leave for delivery until the next business day, due to Canada Post pick-up schedules. 

Canada Post is resuming delivery to some select house and townhouse residential addresses using a ‘verbal’ signature to complete delivery. If your address is not eligible for a verbal signature, the current process will be in effect and a card will be left for you to visit the post office for pick-up. The recipient can be anyone at that address who is 19 years or older and can present two forms of valid ID. 

If delivery is not possible then Canada Post will leave instructions about how to retrieve the order from a secure location. Pick up at that location requires government-issued proof of age and ID with the same address that is on the package. 

 

Undelivered packages

If the package is not picked up or cannot be delivered, Canada Post or Pineapple Express Delivery (PED) will return the order to BC Cannabis Stores’ distribution centre. After the package is returned to the distribution centre and processed, a refund will be provided.

 

Products shipped in error

If an incorrect product has been received in error, please visit the Contact page to connect with our Customer Care Centre. You must have proof of purchase (such as your order confirmation email).

 

Shipping restrictions

Canada Post cannot deliver vaporizers containing lithium ion batteries and butane to some BC postal codes that require air freight.  Customers located within these postal codes are not able to order vaporizers (and other products containing lithium ion batteries or butane) due to health and safety restrictions.

  • V0R 1A0 (Ahousat)
  • V0P 1B0 (Blind Channel)
  • V0N 1M0 (Dawson's Landing)
  • V0V 1A0 (Hartley Bay)
  • V0N 2B0 (Kingcome Inlet)
  • V0V 1C0 (Kitkatla)
  • V0T 1L0 (Klemtu)
  • V0P 1J0 (Kyuquot)
  • V0V 1H0 (Lax Kw'Alaams)
  • V0P 1L0  (Minstrel Island)
  • V0T 1P0 (Ocean Falls)
  • V0V 1E0 (Oona River)
  • V0N 3S0 (Oweekeno)
  • V0P 1P0 (Refuge Cove)
  • V0P 1S0 (Simoom Sound)
  • V0P 1V0 (Stuart Island)
  • V0P 1W0 (Surge Narrows)
  • V0N 3H0 (Sullivan Bay)
  • V0J 3N0 (Tsay Keh Dene)
  • V0J 3B0 (Ware)

Pineapple Express Delivery (PED) can deliver only to the addresses beginning with the following postal codes, and cannot deliver to PO Boxes:

Burnaby (Burnaby Heights / Willingdon Heights / West Central Valley)

V5C

Burnaby (Cascade-Schou / Douglas-Gilpin)

V5G

Burnaby (East Big Bend / Stride Avenue / Edmonds / Cariboo-Armstrong)

V3N

Burnaby (Government Road / Lake City / SFU / Burnaby Mountain)

V5A

Burnaby (Lakeview-Mayfield / Richmond Park / Kingsway-Beresford)

V5E

Burnaby (Maywood / Marlborough / Oakalla / Windsor)

V5H

Burnaby (Parkcrest-Aubrey / Ardingley-Sprott)

V5B

Burnaby (Suncrest / Sussex-Nelson / Clinton-Glenwood / West Big Bend)

V5J

Coquitlam North

V3J

Coquitlam South

V3K

Delta Central

V4K

Delta East

V4E

Delta East Central

V4G

Delta Northeast

V4C

Delta Southeast

V4L

Delta Southwest

V4M

Langley City

V3A

Langley Township East

V4W

Langley Township North

V1M

Langley Township Northwest

V2Y

Langley Township Southwest

V2Z

Maple Ridge East

V2W

Maple Ridge Northwest

V4R

Maple Ridge West

V2X

New Westminster Northeast

V3L

New Westminster Southwest (Includes Annacis Island)

V3M

North Vancouver East Central

V7J

North Vancouver Inner East

V7H

North Vancouver North Central

V7K

North Vancouver Northwest

V7R

North Vancouver Northwest Central

V7N

North Vancouver Outer East

V7G

North Vancouver South Central

V7L

North Vancouver Southwest

V7P

North Vancouver Southwest Central

V7M

Pitt Meadows

V3Y

Port Coquitlam Central

V3B

Port Coquitlam North

V3E

Port Coquitlam South

V3C

Port Moody

V3H

Richmond (Sea Island / YVR)

V7B

Richmond Central

V6Y

Richmond North

V6X

Richmond Northeast

V6V

Richmond South

V7A

Richmond Southeast

V6W

Richmond Southwest

V7E

Richmond West

V7C

Surrey

V3Z

Surrey East

V3S

Surrey Inner Northwest

V3T

Surrey Lower West

V3X

Surrey North

V3R

Surrey Northeast

V4N

Surrey Outer Northwest

V3V

Surrey South

V4P

Surrey Southwest

V4A

Surrey Upper West

V3W

Vancouver (Bentall Centre)

V7X

Vancouver (Central Kitsilano)

V6K

Vancouver (Chaldecutt / South University Endowment Lands)

V6S

Vancouver (Dunbar-Southlands / Musqueam)

V6N

Vancouver (East Fairview / South Cambie)

V5Z

Vancouver (East Mount Pleasant)

V5T

Vancouver (Killarney)

V5S

Vancouver (NE Downtown / Harbour Centre / Gastown / Yaletown)

V6B

Vancouver (North Grandview-Woodlands)

V5L

Vancouver (North Hastings-Sunrise)

V5K

Vancouver (North West End / Stanley Park)

V6G

Vancouver (NW Arbutus Ridge)

V6L

Vancouver (NW Shaughnessy / East Kitsilano / Quilchena)

V6J

Vancouver (Pacific Centre)

V7Y

Vancouver (SE Kensington / Victoria-Fraserview)

V5P

Vancouver (SE Kerrisdale / SW Oakridge / West Marpole)

V6P

Vancouver (SE Oakridge / East Marpole / South Sunset)

V5X

Vancouver (SE Riley Park-Little Mountain / SW Kensington / NE Oakridge / North Sunset)

V5W

Vancouver (South Grandview-Woodlands / NE Kensington)

V5N

Vancouver (South Hastings-Sunrise / North Renfrew-Collingwood)

V5M

Vancouver (South Renfrew-Collingwood)

V5R

Vancouver (South Shaughnessy / NW Oakridge / NE Kerrisdale / SE Arbutus Ridge)

V6M

Vancouver (South West End)

V6E

Vancouver (Strathcona / Chinatown / Downtown Eastside)

V6A

Vancouver (SW Downtown)

V6Z

Vancouver (UBC)

V6T

Vancouver (Waterfront / Coal Harbour / Canada Place)

V6C

Vancouver (West Fairview / Granville Island / NE Shaughnessy)

V6H

Vancouver (West Kensington / NE Riley Park-Little Mountain)

V5V

Vancouver (West Kitsilano / Jericho)

V6R

Vancouver (West Mount Pleasant / West Riley Park-Little Mountain)

V5Y

West Vancouver North

V7S

West Vancouver South

V7V

West Vancouver Southeast

V7T

West Vancouver West

V7W

White Rock

V4B

For more information about shipping and delivery, please visit our FAQs page.