Age restrictions
Products can only be shipped to an address within British Columbia, and on delivery recipients must have government-issued ID with proof of age (19 years or older) to receive the order.
On delivery, recipients are required to present two pieces of ID, one of which must be government-issued identification proving the required age of 19 or older. The second piece has to include an imprint of the name and signature and/or picture.
Cost & carrier
Shipping is a flat fee of $6.00 (CAD) + applicable taxes, regardless of order size.
Customers will receive a shipping confirmation email with a reference number and a link to Canada Post or Pineapple Express Delivery’s website to track their order.
Delivery information
Pineapple Express Delivery (PED) Customers
Customers in select Metro Vancouver postal codes will receive orders direct to their door via PED. Any online orders placed before 11:59pm will be eligible for next-day delivery. Any orders placed over the weekend will not leave for delivery until Monday, due to PED pick-up schedules. Deliveries will occur between 2pm and 10pm, with a specific time provided via text message or on PED’s website (no app required).
PED customers who have provided a phone number at checkout will be sent a delivery window via text message and a reminder five minutes before delivering. If customers will not be home for the PED delivery, they can live chat with PED’s customer support and rearrange the delivery window. Customers will have to show ID to confirm they are 19 years of age or older and this will be checked on delivery. Another adult who is 19 years or older may accept delivery of the order after producing valid ID. For more information on how to track and receive deliveries from PED, please see our Pineapple Express Delivery Service blog.
Canada Post Customers
Any orders placed over the weekend will not leave for delivery until Monday, due to Canada Post pick-up schedules.
Please note that any orders placed over a long weekend will not leave for delivery until the next business day, due to Canada Post pick-up schedules.
As of July 4, 2022, Canada Post resumed collecting signatures at time of delivery. If you are not home during delivery, a card will be left for you to visit the post office for pick-up. The recipient can be anyone at that address who is 19 years or older and can present two forms of valid ID.
If delivery is not possible then Canada Post will leave instructions about how to retrieve the order from a secure location. Pick up at that location requires government-issued proof of age and ID with the same address that is on the package.
Undelivered packages
If the package is not picked up or cannot be delivered, Canada Post or Pineapple Express Delivery (PED) will return the order to BC Cannabis Stores’ distribution centre. After the package is returned to the distribution centre and processed, a refund will be provided.
Products shipped in error
If an incorrect product has been received in error, please visit the Contact page to connect with our Customer Care Centre. You must have proof of purchase (such as your order confirmation email).
Shipping restrictions
Canada Post cannot deliver vaporizers containing lithium ion batteries and butane to some BC postal codes that require air freight. Customers located within these postal codes are not able to order vaporizers (and other products containing lithium ion batteries or butane) due to health and safety restrictions.
- V0R 1A0 (Ahousat)
- V0P 1B0 (Blind Channel)
- V0N 1M0 (Dawson's Landing)
- V0V 1A0 (Hartley Bay)
- V0N 2B0 (Kingcome Inlet)
- V0V 1C0 (Kitkatla)
- V0T 1L0 (Klemtu)
- V0P 1J0 (Kyuquot)
- V0V 1H0 (Lax Kw'Alaams)
- V0P 1L0 (Minstrel Island)
- V0T 1P0 (Ocean Falls)
- V0V 1E0 (Oona River)
- V0N 3S0 (Oweekeno)
- V0P 1P0 (Refuge Cove)
- V0P 1S0 (Simoom Sound)
- V0P 1V0 (Stuart Island)
- V0P 1W0 (Surge Narrows)
- V0N 3H0 (Sullivan Bay)
- V0J 3N0 (Tsay Keh Dene)
- V0J 3B0 (Ware)
Pineapple Express Delivery (PED) can deliver only to the addresses beginning with the following postal codes, and cannot deliver to PO Boxes:
|
Burnaby (Burnaby Heights / Willingdon Heights / West Central Valley) |
V5C |
|
Burnaby (Cascade-Schou / Douglas-Gilpin) |
V5G |
|
Burnaby (East Big Bend / Stride Avenue / Edmonds / Cariboo-Armstrong) |
V3N |
|
Burnaby (Government Road / Lake City / SFU / Burnaby Mountain) |
V5A |
|
Burnaby (Lakeview-Mayfield / Richmond Park / Kingsway-Beresford) |
V5E |
|
Burnaby (Maywood / Marlborough / Oakalla / Windsor) |
V5H |
|
Burnaby (Parkcrest-Aubrey / Ardingley-Sprott) |
V5B |
|
Burnaby (Suncrest / Sussex-Nelson / Clinton-Glenwood / West Big Bend) |
V5J |
|
Coquitlam North |
V3J |
|
Coquitlam South |
V3K |
|
Delta Central |
V4K |
|
Delta East |
V4E |
|
Delta East Central |
V4G |
|
Delta Northeast |
V4C |
|
Delta Southeast |
V4L |
|
Delta Southwest |
V4M |
|
Langley City |
V3A |
|
Langley Township East |
V4W |
|
Langley Township North |
V1M |
|
Langley Township Northwest |
V2Y |
|
Langley Township Southwest |
V2Z |
|
Maple Ridge East |
V2W |
|
Maple Ridge Northwest |
V4R |
|
Maple Ridge West |
V2X |
|
New Westminster Northeast |
V3L |
|
New Westminster Southwest (Includes Annacis Island) |
V3M |
|
North Vancouver East Central |
V7J |
|
North Vancouver Inner East |
V7H |
|
North Vancouver North Central |
V7K |
|
North Vancouver Northwest |
V7R |
|
North Vancouver Northwest Central |
V7N |
|
North Vancouver Outer East |
V7G |
|
North Vancouver South Central |
V7L |
|
North Vancouver Southwest |
V7P |
|
North Vancouver Southwest Central |
V7M |
|
Pitt Meadows |
V3Y |
|
Port Coquitlam Central |
V3B |
|
Port Coquitlam North |
V3E |
|
Port Coquitlam South |
V3C |
|
Port Moody |
V3H |
|
Richmond (Sea Island / YVR) |
V7B |
|
Richmond Central |
V6Y |
|
Richmond North |
V6X |
|
Richmond Northeast |
V6V |
|
Richmond South |
V7A |
|
Richmond Southeast |
V6W |
|
Richmond Southwest |
V7E |
|
Richmond West |
V7C |
|
Surrey |
V3Z |
|
Surrey East |
V3S |
|
Surrey Inner Northwest |
V3T |
|
Surrey Lower West |
V3X |
|
Surrey North |
V3R |
|
Surrey Northeast |
V4N |
|
Surrey Outer Northwest |
V3V |
|
Surrey South |
V4P |
|
Surrey Southwest |
V4A |
|
Surrey Upper West |
V3W |
|
Vancouver (Bentall Centre) |
V7X |
|
Vancouver (Central Kitsilano) |
V6K |
|
Vancouver (Chaldecutt / South University Endowment Lands) |
V6S |
|
Vancouver (Dunbar-Southlands / Musqueam) |
V6N |
|
Vancouver (East Fairview / South Cambie) |
V5Z |
|
Vancouver (East Mount Pleasant) |
V5T |
|
Vancouver (Killarney) |
V5S |
|
Vancouver (NE Downtown / Harbour Centre / Gastown / Yaletown) |
V6B |
|
Vancouver (North Grandview-Woodlands) |
V5L |
|
Vancouver (North Hastings-Sunrise) |
V5K |
|
Vancouver (North West End / Stanley Park) |
V6G |
|
Vancouver (NW Arbutus Ridge) |
V6L |
|
Vancouver (NW Shaughnessy / East Kitsilano / Quilchena) |
V6J |
|
Vancouver (Pacific Centre) |
V7Y |
|
Vancouver (SE Kensington / Victoria-Fraserview) |
V5P |
|
Vancouver (SE Kerrisdale / SW Oakridge / West Marpole) |
V6P |
|
Vancouver (SE Oakridge / East Marpole / South Sunset) |
V5X |
|
Vancouver (SE Riley Park-Little Mountain / SW Kensington / NE Oakridge / North Sunset) |
V5W |
|
Vancouver (South Grandview-Woodlands / NE Kensington) |
V5N |
|
Vancouver (South Hastings-Sunrise / North Renfrew-Collingwood) |
V5M |
|
Vancouver (South Renfrew-Collingwood) |
V5R |
|
Vancouver (South Shaughnessy / NW Oakridge / NE Kerrisdale / SE Arbutus Ridge) |
V6M |
|
Vancouver (South West End) |
V6E |
|
Vancouver (Strathcona / Chinatown / Downtown Eastside) |
V6A |
|
Vancouver (SW Downtown) |
V6Z |
|
Vancouver (UBC) |
V6T |
|
Vancouver (Waterfront / Coal Harbour / Canada Place) |
V6C |
|
Vancouver (West Fairview / Granville Island / NE Shaughnessy) |
V6H |
|
Vancouver (West Kensington / NE Riley Park-Little Mountain) |
V5V |
|
Vancouver (West Kitsilano / Jericho) |
V6R |
|
Vancouver (West Mount Pleasant / West Riley Park-Little Mountain) |
V5Y |
|
West Vancouver North |
V7S |
|
West Vancouver South |
V7V |
|
West Vancouver Southeast |
V7T |
|
West Vancouver West |
V7W |
|
White Rock |
V4B |
For more information about shipping and delivery, please visit our FAQs page.
